Privacy policy

Privacy Policy – Align Nova

Effective Date: 20 May 2023

At Align Nova, protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of personal and non-personal information:

  • Personal details: name, email address, phone number, billing and shipping addresses.

  • Payment information: processed securely through third-party payment providers (we do not store full payment card details).

  • Order details: products purchased, order history, and delivery information.

  • Technical data: IP address, browser type, device information, and usage data (through cookies or analytics tools).

2. How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies, web beacons, and similar technologies when you browse our website.

  • Through third-party services integrated with our store (payment processors, shipping carriers, analytics tools).

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer service and respond to inquiries.

  • Improve our website, products, and user experience.

  • Send transactional communications (order updates, confirmations).

  • Send promotional emails or marketing (only if you have opted in).

  • Detect, prevent, and address fraud or security issues.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties for the following purposes:

  • Payment processors (for secure payments).

  • Shipping companies (to deliver your orders).

  • Analytics providers (to improve website performance).

  • Marketing platforms (only if you have opted in to receive marketing).

All third parties are required to protect your information in accordance with applicable laws.

5. Data Retention

We keep your personal information only as long as necessary:

  • To provide our services and fulfill your orders.

  • To comply with legal and tax obligations.

  • To resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal data. This includes encryption (SSL/TLS), restricted access, and secure servers. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Withdraw consent for marketing communications.

  • Restrict or object to the processing of your data.

  • Request data portability.

To exercise these rights, contact us at: support@alignnova.com.

8. Cookies

We use cookies and similar technologies to improve your experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings, but some features of our website may not function properly without them.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Align Nova
Calle de Alcalá, 1330
28009 Madrid
Spain

Email: support@alignnova.com