Refund Policy

Refund Policy – Align Nova

1. Returns Window

You have 7 days from the date you receive your item to request a return. After this period, we cannot accept any returns.

2. Return Eligibility

To qualify for a return:

• Items must be unused and in the original condition, including packaging and tags.

• You must provide a receipt or proof of purchase.

3. How to Initiate a Return

Please contact us at support@alignnova.com to begin the return process. Returns require approval beforehand—items returned without prior authorization will be declined.

4. Return Shipping

• You are responsible for return shipping costs, including tracking.

• Use a shipping method that includes tracking to ensure safe delivery.

• Once we receive your return and confirm it's in acceptable condition, we will proceed with the refund.

5. Processing Refunds

• After inspection and approval, we will refund via your original payment method within 10 business days.

• If you haven’t received your refund 15 business days after approval, contact us at support@alignnova.com.

6. Defective or Damaged Items

If your order arrives defective or damaged, contact us within 7 days of delivery. Please include:

• Clear photos (and optionally a short video) showing the issue,

• Your order number.

Once verified, we will offer a replacement or discuss further options.

7. Non-Returnable Items

The following items cannot be returned:

• Perishables (e.g. food, flowers, plants),

• Custom or personalized items,

• Personal care products,

• Hazardous materials, flammable liquids, or gases,

• Sale items and gift cards (these are final sale).

If unsure about an item, feel free to contact us before buying.

8. Liability After Delivery

Once the package is delivered to the address you provided, any post-delivery issues—such as theft or damage—are no longer our responsibility, including any claims against the carrier.